Refund policy

Return & Exchange Policy

All of our items are handmade to order, so we do not accept returns or offer refunds.

Exchanges

We accept exchange requests within 7 days of delivery.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You’ll also need proof of purchase.

To request an exchange, please contact us at wearableartz.etsy@gmail.com within 7 days of receiving your order. Please do not send your item back before contacting us and receiving exchange instructions.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or was sent incorrectly. Once we receive and inspect the returned item, we will provide instructions for the exchange.

Exchanges are subject to availability. If the requested replacement item is unavailable, we will work with you to find a suitable alternative.

Damages and Issues

Please inspect your order upon delivery and contact us as soon as possible if your item is defective, damaged, or if you received the wrong item. Please include photos of the item and packaging so we can evaluate the issue and determine the appropriate resolution.

Handmade-to-Order Items

Because each item is handmade specifically to order, we are unable to accept returns for refunds or cancellations after an order has entered production. Please carefully review your order details before purchasing.

If you have any questions about our return or exchange policy, please contact us at wearableartz.etsy@gmail.com.